Customer Satisfaction Measurement

Survey to measure and track customers' overall satisfaction with Metrorail and Metrobus services and their satisfaction with specific aspects of the customer experience, which include but are not limited to: wait times for buses and trains, crowdedness of buses and trains, cleanliness of buses and trains, perceptions of safety from crime and harassment when riding buses and trains, accuracy of information on next bus and next train arrivals, accuracy of information on service disruptions, ease of paying fares, and customer support services. The purpose of collecting these inputs from customers is to track Metro's performance and to inform its ongoing efforts to improve the customer experience.